How can we help?

Email, Google and Telegram are sign-in methods for the same Otya account. Use the method already connected to your account. When adding another provider to an existing account, sign in first and link it from your account settings rather than creating a second account.

Registration sends one verification code automatically. Check spam or promotions first, then request a new code only if you still need one. When a newer code is issued, use that newest code.

Request one fresh reset code and check spam or promotions. Avoid repeatedly requesting codes because only the newest valid reset request should be used.

Allow the media permissions requested by Android, then refresh or rescan the local library. Local media scanning does not require an Otya account.

Otya Player uses Android media-session controls for playback. If playback is interrupted, review Android battery or background restrictions for Otya Player. Ordinary product or marketing notification permission is separate from starting local playback.

Keep both devices on the same Wi-Fi or hotspot and start Send from Me. Nearby Send is local-network only and does not require mobile data or a cloud relay.

Private keeps supported local media inside Otya Player app-private storage until you restore it. Keep a separate backup of important files before moving or changing device storage.

Install Otya Player only from the official download page. Never share passwords, one-time codes, recovery codes, API keys, secret tokens or signing credentials.